ARTICLES BY THIS AUTHOR
- 12/22/2022
Empowering the Modern Workforce: Employee and Customer Self-Service
Uncover how intelligent automation equips employees to work smarter, autonomously address problems, and elevate their engagement with customers. - 12/22/2022
Architecting the Workforce of the Future: Empowered, Autonomous, and Agile
RIS sits down with Margaret Lee, senior VP and GM of Digital Service and Operations Management, BMC Software, to discuss how retailers can harness intelligent automation and chat technology to enable agents to work smarter, autonomously manage requests, and elevate their engagement with customers. - 12/16/2022
Walmart Expands Drone Delivery Ahead of Holidays
Walmart customers in the Phoenix, AZ; Dallas, TX; and Tampa and Orlando, FL, areas may spy something in the sky other than Santa’s sleigh this holiday. - 12/15/2022
Lowe’s CEO Marvin Ellison Named NRF’s 2023 Visionary
The National Retail Federation has announced that Lowe's Chairman and CEO Marvin Ellison will receive The Visionary award. - 12/9/2022
Walmart Launches Visual Search Tool TrendGetter
Learn how Walmart's new visual search tool impacts the holiday shopping experience and see results from its use. - 11/28/2022
Black Friday Breaks Online Sales Record, But What About Stores?
Shoppers hit the stores, and the screens, on Black Friday. Learn what new record was broke and how the storied shopping day played out. - 11/23/2022
IT Intervention: Shortcutting the Backlog to Enable Retail’s Digital Future
Legacy systems are ranked as top challenge for retailers. Learn the steps to determine the sweet spots for low-code in critical app modernization initiatives and begin leveraging them in your digital transformations. - 11/30/2022
Deploying the Ironclad Store Experience
Welcome to the omnichannel experience 2.0, which moves beyond merely integrating selling channels, to retailers creating truly unified customer experiences. Read on to learn what retailers need to bulletproof their store experience in the year ahead. - 11/21/2022
Thanksgiving Weekend: What’s Ahead for Retailers Black Friday Through Cyber Monday
Boom or bust? Thanksgiving and Black Friday are almost upon us, kicking off the official holiday shopping season for retailers and consumers alike. Experts share what to expect for the weekend. - 11/16/2022
Retail Sales Stay Afloat But Target's Miss Says Otherwise
As Thanksgiving approaches and retailers mobilize for holiday shoppers, a slew of retail earnings reports are coming out – offering a glimpse into what may be ahead for the holiday season – while reports of tech layoffs loom in the background.