\r\n
\r\nMore than 5000 telephone and alarm lines at all 660 U.S. JCPenney stores have now been updated — and they did it without replacing any existing systems.
Working with DX solutions provider MetTel, the retailer was able to get ahead of the eventual retirement of copper networks and upgrade their POTS communications service in all locations across 50 states. The goal was to reduce costs, improve connectivity, and digitally revamp the stores’ large number of specialty systems, such as alarms and elevator lines. The hope is to scale these critical technologies, making them more resistant to disruptions such as loss of power or network outages.
\r\n\r\nMetTel’s POTS Transformation provides a more unified telecom service, connecting analog systems to either broadband, Wi-Fi or 4G LTE SIM via endpoint connections. In this way, the company says, cellular services can provide connectivity if WiFi and broadband fails or other primary circuits become unavailable. Connections to these endpoints are through IoT solutions company, DataRemote, and MetTel also provides access to all the major LTE/5G providers within customer areas.
\r\n
\r\n[Read More: Build Resiliency, Agility, and Security Into Retail Store Networks]
“For more than 120 years, JCPenney has successfully adapted to a broad variety of business challenges through innovation and planning,” said Colby Gueber, senior director, technology enterprise services at JCPenney. “We sought to improve the efficiency of our communications for the productivity and safety of our employees and customers while also reducing unnecessary costs. The MetTel POTS Transformation solution helped us achieve those goals.”
\r\n\r\nIt goes without saying that reliable network access is a must-have for modern retailers. Whether in brick-and-mortar stores or e-commerce, strong connectivity cannot be discounted. JCPenney themselves are currently preparing for a nationwide, in-store rollout in partnership with e-commerce experience group thirteen lune. Elsewhere, other retailers are ramping up their investment in IoT and store-wide digital transformation. In an effort to optimize operations, Lowes recently unveiled a new digital twin. Through the use of AR, workers will have the opportunity to communicate, interact and check inventory in a completely virtual copy of the physical store.
\r\n","imageSrcset":{"src":"https://assets1.risnews.com/styles/max_width_320/s3/2022-10/interior_jc.jpg?itok=xKqBkfby 320w, https://assets1.risnews.com/styles/max_width_480/s3/2022-10/interior_jc.jpg?itok=vPXZZjBd 480w, https://assets1.risnews.com/styles/max_width_640/s3/2022-10/interior_jc.jpg?itok=uf5Bmdmv 640w, https://assets1.risnews.com/styles/max_width_800/s3/2022-10/interior_jc.jpg?itok=XRuB6cO7 800w","sizes":"(min-width: 1300px) 245px, (min-width: 920px) 19vw, (min-width: 720px) 32vw, 100vw"},"imageCaption":null,"imagePosition":"right","imageAdvertisement":false,"imageSize":"medium","imageLink":"","imageExpandable":false,"fullSizeImage":{"id":47516,"alt":"interior jcpenney","width":810,"url":"https://assets1.risnews.com/styles/max_width_800/s3/2022-10/interior_jc.jpg?itok=XRuB6cO7","height":540}},{"id":35267,"bundle":"topic_content","heading":null,"terms":[{"id":60,"name":"Digital Transformation"}],"items":[{"id":24185,"bundle":"article","title":"How AI Is Transforming Retail This Holiday Season and Beyond","url":"/how-ai-transforming-retail-holiday-season-and-beyond","summary":"Here are a few key AI use cases and trends we’ll see in 2023 and beyond that will impact how retailers staff their stores, plan for inventory, and even how consumers engage during the buying process.\r\n","teaserImage":{"url":"https://assets1.risnews.com/styles/secondary_articles_short/s3/2023-11/artificial_intelligence_chatgpt.jpg?h=322f33a8&itok=Zb-R2IfO","width":960,"height":578,"alt":"Artificial Intelligence ChatGPT"}},{"id":24175,"bundle":"article","title":"Starbucks’ Reinvention Gets ‘Caffeine’ Boost, Looks to Reset IT Architecture","url":"/starbucks-reinvention-gets-caffeine-boost-looks-reset-it-architecture","summary":"The refreshed strategy, named “Triple Shot Reinvention With Two Pumps,” lays out a more clear, comprehensive roadmap, focusing on scaling digital capabilities, elevating experiences via store initiatives and product innovation, growing the brand globally, and incentivizing workforce loyalty. \r\n","teaserImage":{"url":"https://assets1.risnews.com/styles/secondary_articles_short/s3/2023-11/starbucks.jpg?h=6de1a23c&itok=mguQ8i5S","width":960,"height":636,"alt":"Starbucks"}},{"id":24171,"bundle":"article","title":"Say Goodbye to Legacy Technology and Unintegrated Solutions ","url":"/say-goodbye-legacy-technology-and-unintegrated-solutions","summary":"Unsure about being stuck in a legacy trap? Consider whether your technology causes headaches that include yearly changes and updates that will likely cost a million dollars or more.","teaserImage":{"url":"https://assets1.risnews.com/styles/secondary_articles_short/s3/2023-11/legacy_systems_177867698.jpg?h=dec22bcf&itok=zjq9HL_K","width":960,"height":720,"alt":"legacy systems"}}]}]}}; const country = "HK"; const language = "en, *"; const SITE_LANGUAGE = "en"; const siteName = "RIS News"; const userRoles = ["anonymous"]; const userUid = 0; const indexName = "risnews"; window.dataLayer = window.dataLayer || []; const data = {}; data.entityTaxonomy = {}; const contentTypes = [ "article", "blog", "bulletin", "embed_page", "landing_page", "event", "image", "page", "product", "whitepaper", "video", "tags", ]; if ( routeInfo && "bundle" in routeInfo && contentTypes.includes(routeInfo["bundle"]) ) { data.entityBundle = routeInfo.bundle; data.entityTitle = `${routeInfo.title} | ${siteName}`; data.entityId = routeInfo.id; data.entityName = routeInfo.author?.uname; data.entityCreated = routeInfo.created; data.sponsored = routeInfo.sponsored; data.sponsor = routeInfo.sponsoringCompany; data.entityType = "node"; data.entityLangcode = SITE_LANGUAGE; data.siteName = siteName; data.drupalLanguage = language; data.drupalCountry = country; data.userRoles = userRoles; data.userUid = userUid; data.entityTaxonomyKeys = {}; data.entityTaxonomyHierarchies = {}; data.parentNaicsCode = {}; data.isPro = false; data.algoliaIndexName = indexName; // Add toxonomy data const taxonomies = { businessTopic: "business_topic", contentType: "content_type", company: "company", marketSegment: "market_segment", }; const getHierarchy = (term, terms = []) => { terms.push({ id: term.id, name: term.name }); if (term.parentTerm != null) { getHierarchy(term.parentTerm, terms); } return terms; }; const getTerms = (term, useApiId = false) => { return { id: useApiId ? term.apiId : term.id, name: term.name }; }; const getKeys = (term) => { return { id: term.id, name: term.apiId }; }; Object.entries(taxonomies).forEach(([key, item]) => { terms = routeInfo[key]; if (terms && terms.length > 0) { data["entityTaxonomy"][item] = terms.map((term) => getTerms(term, key === "company") ); if (key !== "company") { data["entityTaxonomyKeys"][item] = terms.map(getKeys); termGroups = []; terms.forEach((term, termInd) => { termGroups[termInd] = getHierarchy(term); }); data["entityTaxonomyHierarchies"][item] = termGroups; } } }); data["entityTaxonomy"]["tags"] = routeInfo["topics"] || []; // Primary Topic is either the business topic or the top tag. if (routeInfo["businessTopic"]?.length > 0) { data["entityPrimaryTopic"] = routeInfo["businessTopic"][0]["name"]; } else { if (routeInfo["topics"]?.length > 0) { data["entityPrimaryTopic"] = routeInfo["topics"][0]["name"]; } } // Primary and secondary entityNaicsCodes come from the MarketSegment if (routeInfo.marketSegment?.length > 0) { data.entityNaicsCode = {}; data["entityNaicsCode"]["id"] = routeInfo["marketSegment"][0]["id"]; data["entityNaicsCode"]["name"] = routeInfo["marketSegment"][0]["naicsCode"]; if (routeInfo["marketSegment"][0]["parentTerm"] != null) { data["parentNaicsCode"]["id"] = routeInfo["marketSegment"][0]["parentTerm"]["id"]; data["parentNaicsCode"]["name"] = routeInfo["marketSegment"][0]["parentTerm"]["naicsCode"]; } } else { data.entityNaicsCode = []; } if (routeInfo.taggedPro) { data.isPro = routeInfo.taggedPro; } window.dataLayer.push(data); } else if (routeInfo && "vid" in routeInfo) { data.entityBundle = "tags"; data.entityTitle = routeInfo.name; data.entityId = routeInfo.id; data.entityName = routeInfo.author?.uname; data.entityCreated = routeInfo.created; data.entityType = "taxonomy_term"; data.entityLangcode = SITE_LANGUAGE; data.siteName = siteName; data.sponsored = routeInfo.sponsored; data.sponsor = routeInfo.sponsoringCompany; data.drupalLanguage = language; data.drupalCountry = country; data.userRoles = userRoles; data.userUid = userUid; data.algoliaIndexName = indexName; data["entityTaxonomy"]["tags"] = { id: routeInfo["id"], name: routeInfo["name"], }; window.dataLayer.push(data); } })();