\r\nWalmart’s grocery business has been booming,\" says Will Eadie, global VP of Sales & Alliances at WorkJam. \"And consider Trader Joe’s, a grocery chain that is consistently given high praise. The winning factor is that these brick-and-mortar grocers have managed to build a loyal customer base by providing excellent customer service. Through increased shopping convenience, knowledgeable associates, in-store pickup, and personalized customer experiences, grocers like Walmart and Trader Joe’s create new ways to relate to shoppers. If Amazon is looking to replicate what these successful chains have done, improving the customer experience begins with focusing on employee satisfaction.\"
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